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Customer Service

At Symphony Fabrics, we believe that providing reliable customer service will allow us to build a long term relationship with our customers. Before placing an order through our shop portion of our website and for information about placing bulk orders, please read the customer service tips below so we can give you a satisfactory fabric buying experience.

1. If You Would Like Us To Find or Develop a Fabric For You, Please Contact Us

There are times when you may be looking for a certain fabric that we do not carry. Please do not hesistate to contact us if you are looking for something specific. We may be able to find or develop a fabric special for you with a surcharge. 

2. The More Fabric You Buy Online, The Cheaper The Fabric Costs Per Yard

Online we list 5, 10, 25, 50 and 100 yard prices. For most fabrics, the more fabric you purchase, the better the price is per yard.

3. If You Are Unsure of Fabric Quality and Color, Please Contact Us

Although we do our best to provide fabric quality description and color matching on our website, it is hard to tell online if the fabric is right for you. Please call us if you have any questions regarding fabric quality or color. We will be able to help find you the right fabric that fits your needs. You may also order a swatch for your own reference online.

4. If You Are Looking For More Than 100 Yards of Our Online Fabric, Please Contact Us

Online, we list intervals for our orders of up to 100 yards. If you would like to buy more than 100 yards of our in-stock fabric, please contact us via email or by phone. If you are looking for a custom fabric or would like to purchase a dye lot, please check our custom color/dye lot minimums for each fabric. We may able to get you the specific color you need.

5. Please Read Our Terms And Conditions Page For Additional Information

For additonal information about returns, dye lots, 5% yardage disclaimer and other information, please read our terms and conditions page. 

6. Please Contact Our Office and Showroom If You Want To Place Custom Bulk Order

If you would like to place a custom bulk order on one of our online fabrics, please contact our wholesale division. We list our dye lot minimums for each fabric under the fabrics description, so you have an idea of what the minimums are for bulk orders. Also, If you are looking for fabric that is not in our online store, please call our wholesale division. We have many other fabrics that are not in our online store. Please see our list of fabric capabilities below.

7. Fabric Capabilities

Wovens   

Charmeuse, Chiffons, Yoryus, Satins, Stretch Satins, Ottomans, Stretch Ottomans, Violes, Stretch Poplins, Jacquards, Organzas, Meshes, Tulles, Shantungs, Shantiques, Taffetas, Stretch Taffetas, Velvets, and many more.

Knits

Jerseys, Ottomans, Double Knits, Slinkys, Knit Crepes, Knit Jacquards, Knit Shantung, Knit Chiffon, Ribbed, Ponties, Pontie Jacquards, Pontie Ottomans, Quicksilver, Interlocks, Suedes, Crochettes, Rayon Jerseys, Knit Velvets, and many more.

Processes 

Prints, Pigment Prints, Embroideries, Sequins, Crushes, Washes, Pleats, Brushes, Foils, Flocking, Glitters, Beads, Cracked Ice, Burnouts, Laser Cuts, Punchwork, Cire, Embossed, Fringed