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Privacy Policy

At Symphony Fabrics Corp., satisfied customers are our top priority. We know the importance of your privacy, and that is why we take special care to protect and secure your personal information. This Privacy Policy is intended to inform you of our policies and practices regarding the use, collection, and disclosure of the information that you submit to us through our website.

Definition of Terms

"Anonymous Information" means information that is not associated with you, or linked to your Personal Information. Anonymous Information does not permit the identification of individual persons.

"Personal Information" is information about you that is linked, or that can be linked, to you as an individual, such as your name, address, e-mail address, phone number, credit card information, as well as other non-public information that is associated with that information. We obtain and often keep this information when you send us an e-mail, request to be added to our direct mail or e-mail lists, or communicate with our Customer Service department.

Whenever we use the words "we," "us," or "website," we are referring to SymphonyFabrics.com or Symphony Fabrics Corp.

Giving Consent to SymphonyFabrics.com

When you submit Personal Information and Anonymous Information through our website, you have agreed to the terms of this Privacy Policy and you express consent to the processing of your Personal Information according to this Privacy Policy.

Please note that your Personal Information may be processed by Symphony Fabrics Corp. in the country where it was collected, as well as other countries, where laws regarding the processing of Personal Information may be less strict than the laws in your country.

Security and Protection

SymphonyFabrics.com has implemented electronic means of protecting your Personal Information. Except as provided elsewhere in this Privacy Policy, SymphonyFabrics.com limits the access to Personal Information in electronic databases to those persons (including employees and contractors) at SymphonyFabrics.com who have a business need for such access.

Even though Symphony Fabrics Corp. has taken steps to ensure that your Personal Information is not intercepted, accessed, used, or disclosed by unauthorized persons, you should know that Symphony Fabrics Corp. cannot fully eliminate security risks associated with Personal Information.

We do not collect credit card information on our website. Once your credit card has been processed, the information is deleted from our website.

Personal Information You Give Us

The Personal Information we gather from you helps us learn about visitors to our website, our customers, potential customers, and guests. We use this information to create a better user-friendly environment, performance and support of our products and services, and to offer you additional information and opportunities.

We collect Personal Information that you submit to us voluntarily through the website in the following ways: setting up an account, signing up for our e-mail lists, and when you contact us via email. When you register on the Web site to set up an account, we will collect your full name, full address and telephone number, your account username, password and e-mail address, and credit card information. When you sign up to our e-mail lists, we will collect your e-mail address. When you contact us by sending us e-mail, we will collect your name, e-mail address and any information contained in the e-mail you send us.

We also collect Personal Information through the use of technology, without you submitting that information when you navigate our website and via postal mail, telephone, or fax. As you navigate our website, certain information may be collected passively, including your Internet protocol address, browser type, domain names, access times, and operating system. Lastly, we may receive Personal Information about you from other sources like postal mail, telephone or fax. We may add this information to the information we have already collected from you via our website in order to improve our products and customer service.

Using Your Personal Information

In general, Personal Information that you submit to us is used either to respond to requests that you make, or to improve our customer service. We may also use your Personal Information to provide you with the Symphony Fabrics Corp. postal mailings or promotional e-mails regarding changes and upgrades to our products and services, and for other marketing purposes of Symphony Fabrics Corp., unless you request not to receive these communications from us. Our employees will use the information only for appropriate business reasons.

We may create Anonymous Information records from Personal Information by excluding information (such as your address) that makes the information personally identifiable to you. We may use this Anonymous Information to analyze request patterns and usage patterns so that we may enhance our products and services at SymphonyFabrics.com and reserve the right to use and disclose Anonymous Information to third parties in its discretion.

If you provide feedback on any of our products and services to us, we may use your feedback for any purpose, but we will not associate the feedback with your Personal Information. Symphony Fabrics Corp. will collect any information contained in your communication and will treat the Personal Information in the communication in accordance with this Privacy Policy.

Disclosing Your Personal Information

Except as otherwise stated in this Privacy Policy, we do not generally share your Personal Information with third parties and we will not disclose billing information unless you ask us to do so, or unless you agree to the transfer of that billing information.

We occasionally provide name and street address information to other companies who provide products or services that we believe may be of interest to our customers, unless otherwise indicated at the time of registration.

Regardless of any choices you make regarding your Personal Information, we may disclose your Personal Information if we believe in good faith that disclosure is necessary to (a) comply with laws or to respond to subpoenas or other judicial orders served on Symphony Fabrics Corp. or (b) to protect and defend the rights or property of SymphonyFabrics.com or third parties.

From time to time, we may make the contact information of our customers and visitors of the Web site available to other companies whose products or services we think you might find of interest. You may receive mailings from those other companies and if you supply us with your telephone number, you may receive telephone calls from them. If you would like to know (a) the categories of Personal Information that we disclosed in the prior calendar year to third parties about you for the purposes of the third parties' marketing, or (b) the names and addresses of such third parties, please contact us via e-mail at retail@symphonyfabrics.com.

If our company or our assets are sold to an unrelated company, that unrelated company will possess the Personal Information collected by us, and it will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy.

How You Can Stop Receiving Emails

We offer you choices regarding the collection, use and sharing of your Personal Information. When you receive newsletters or promotional communications from us, you may indicate a preference to stop receiving further communications from us and you will have the opportunity to unsubscribe from the e-mails you receive, or by contacting us directly. Please see the contact information below if you have any questions or concerns.

Links to Other Web Sites

Our website may provide a link to another website. We provide these links merely for your convenience and we do not endorse such other website or location or its contents. We have no control over, do not review, and are not responsible for these other websites or their content. This private policy only refers to our website. The privacy policies of the operators of those websites will be applicable when you access their websites via links provided by us.

Are Children allowed to use SymphonyFabrics.com?

SymphonyFabrics.com does not sell products for purchase by children. If you are under 18, you may use SymphonyFabrics.com only with the involvement of a parent or guardian.

Contacting Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Symphony Fabrics Corp.
263 W. 38th St.
New York, NY 10018

Or email us at info@symphonyfabrics.com

Privacy Policy Amendments

This Privacy Policy is subject to revision, and if we make any changes to it, we will post it on this page. If you object to any such changes, you must stop using our website. Continued use of our Web site following notice of any such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.

This policy was last updated in November 2011.